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Thanks for visiting!

If you're enquiring about placing an order or about an order that you have already placed, please visit our Orders or Deliveries sections that may answer many of your queries.

Your Guest Services ID is .

If you need further assistance please contact the Disney Guest Service Centre as below:

  1. Telephone
  2. Email
  3. Post

1. Telephone

  • Please call the Disney Guest Service Centre on +44 (0)800 014 9648 (calls are free from a UK landline or mobile) and our friendly team would be delighted to assist you.

  • The Guest Service Centre is open Monday to Friday 8am - 7pm, Saturday 10am - 3pm and Sunday 11am - 4pm UK time excluding UK Bank Holidays and Public Holidays.

2. Email

  • To send an email to us using our email form, please type your complete email address and message in the fields below, then click "Submit Message" only once.

Please enter your complete email address in the box below (example:

* If enquiring about an order, please include your First & Last Name and Order Number.

Please click "Submit Message" only once. In a moment, you will receive confirmation that your email was sent.

Please Note: Any comments and suggestions you submit are made on the basis of the submissions provisions of the Terms of Use.
We aim to respond to your email within 24 hours. You may email us at any time.

Our email address is

3. Letter

  • Please write to us at:

    The Disney Store Ltd
    Guest Services
    Mail Code 2922
    3 Queen Caroline Street
    W6 9PE

  • For more general enquiries about Disney Store, please call or visit your local Disney Store, where our knowledgeable teams are waiting to help you.
  • You can find your nearest European store using the Store Locator.