1. What is Personalisation?
  2. How do I personalise a product?
  3. What can I write in the personalisation?
  4. How much does personalisation cost?
  5. How long does it take?
  6. Which products can be personalised?
  7. Where will the message appear?
  8. Can I include symbols such as exclamation marks?
  9. How long can my message be?
  10. What fonts and colours are used?
  11. Will you amend my personalised message?
  12. Can I return a personalised product?

1. What is Personalisation?

  • Personalisation makes a gift more special for whoever receives it by adding their name, a message or a greeting. Your text will appear in a set position on the product and this varies from item to item. The exact location will be shown as an image on each page.
  • As we have so many different products, we use different techniques to personalise them;

    • Embroidery - Embroidery or stitching is used to decorate fabrics. This includes clothing, backpacks, towels, baby items, blankets and hats.

    • Personalise with embroidery

    • Transfer - This process uses a piece of vinyl. Once cut to size and shape, thevinyl is heat pressed onto your gift. This includes lunch bags, Plush (character dependent) and slippers.

    • Personalise by transfer

    • Engraving - Engraving uses a laser precise tool to cut your wording into a metallic surface. Snow Globes and some other decorations have a metal plaque to engrave. Metal dogtags are added to accessories like trolley cases and stationary such as pencil cases and tin art kits.

    • Personalise with engraving

    • Sublimation - Sublimation uses special ink and paper applied by heat and pressure. The image or text is transferred into the coating of the mug and becomes part of the surface.
      We recommend you do not use sublimated mugs in the dishwasher or microwave.

    • Personalise with sublimation

    • Personalised Tags - We use tags to personalise our plush. The transfer technique is used to heat seal your name onto the tag, which is then attached to the plush.

2. How do I personalise a product?

  • If the product is available to personalise it will be tagged with the following symbol:

    Icono


  • You can also select 'Personalised Gifts' from the menu at the top of the page and all available products that can be personalised will be detailed.
  • Please check names are spelt correctly before submitting your order as personalised items cannot be amended or changed. Please note that we can only personalise products with A to Z and numbers 1 to 9, unfortunately we cannot include symbols in your personalisation.
  • Please note that Disney Store Online reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

3. What can I write in the personalisation?

  • Text can include names, dates and simple messages.
  • Text should not include any of the following:
    • No text that may be considered offensive, profanity or be controversial to others in any manner
    • No references to illegal substances, political statements or names of politicians
    • No church names, company names, school names, abbreviations of school names, or sports teams, trademarks, slogans, tag lines or Business advertising.
    • No events other than those with a family name incorporated: for example "Johnson Family Reunion")
    • No use of Disney Parks and Resorts, including but not limited to Disneyland, Walt Disney World, Epcot Center, etc.
    • No text that may violate the integrity and reputation of Disney or any of its subsidiaries
  • Please note that Disney Store Online reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.
  • We reserve the right to decline to use your text at our sole discretion.
  • Prior to entering text, please read carefully to understand our Terms of Use.

4. How much does personalisation cost?

  • Personalisation ranges in price from £2.95 - £6.95. The cost of the personalisation will be shown on the screen when you add the item to your basket.

5. How long does it take?

  • Standard delivery takes up to 5 working days (Please see Delivery Information for details of remote postcodes)
  • Personalisation is not offered with express delivery.

6. Which products can be personalised?

  • If the product is available to personalise it will be tagged with the following symbol:

    Icono


    and will be available to personalise when you select the ‘Add Personalisation’ tick box. For a full range of products available to personalise, please visit the Personalised Gifts section on our website.

7. Where will the message appear?

  • There will be an image of a personalised message on the product page indicating where the message will appear on the product, what font will be used and what colour the text will be in.

8. Can I include symbols such as exclamation marks?

  • No, only letters A to Z and the numbers 1 to 9; we cannot include symbols in your personalisation.

9. How long can my message be?

  • The number of characters, including spaces, which you can add to your order, is displayed when you add the item to your basket, and this depends on the product type.

10. What fonts and colours are used?

  • The font type and colour of the text are selected as the most complimentary to the product and cannot be changed.

11. Will you amend my personalised message?

  • All Personalisation will appear exactly as it is written. Please ensure when entering your personalised message that the text is correct as you wish to see it including any capital letters and punctuation.
  • We will not make any other changes to your message, spelling or spaces.

12. Can I return a personalised product?

  • Personalised items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. Please check names are spelt correctly before submitting your order as personalised items cannot be amended or changed.

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