1. Which cards do you accept?
  2. What other payment methods do you accept?
  3. Can I send you a cheque or a bank transfer?
  4. When will you debit my account?
  5. How can I obtain a refund if I want to cancel or return my order?
  6. Who processes the payment and is my credit card information safe?
  7. Will I be charged a fee for using a particular payment means?

1. Which cards do you accept?

We accept credit and debit cards with the following logos as payment:

  • Visa
  • American Express
  • MasterCard
  • PayPal

2. What other payment methods do you accept?

We also accept payment from a PayPal account.

  • PayPal

You will be offered this choice at the end of the order process when you reach the payment options.

3. Can I send you a cheque or a bank transfer?

Unfortunately we do not accept cheques or bank transfers for orders.

4. When will you debit my account?

Payments may be taken at point of order or at point of dispatch.

Payments that are taken at the point of order are :

  • PayPal

For payments taken at the point of order, when you place your order on our site, payment is debited from your account as soon as the order is placed. If accepted, your method of payment will be debited. If rejected, and you do not provide an alternative method of payment which is accepted, the order will not be processed. We use Worldpay to validate your payment online before you receive an email confirming our receipt of your order along with your order confirmation number. Worldpay uses software to check for fraudulent use and links to the banks for credit limits and notification of lost and stolen cards. You can learn more about Worldpay and its privacy statement at: http://www.worldpay.com/about_us/index.php?page=privacy&c=UK

Payments that are taken at the point of dispatch are :

  • Visa
  • American Express
  • MasterCard

For payments taken at the point of dispatch, when you place your order on our site, you will be asked to provide your payment details (either your credit or debit card number). Our payment service providers will then check that you have sufficient funds for the order, but payment is not taken at that point. Your account will be debited when we ship your order out to you; you will also receive an email confirming the shipping of your order. This will usually be within 3 business days of you placing your order. At peak times it might be a few days later. If you do not see the payment on your account within 4 business days of placing your order, or you do not receive an email confirmation of the shipping of your order, please contact Guest Services.

5. How can I obtain a refund if I want to cancel or return my order?

If you wish to cancel or return your order, you may be eligible for a refund. Please contact Guest Services for more information and check our Returns page.

6. Who processes the payment and is my credit card information safe?

Worldpay UK Limited ("Worldpay") manages payment card processing for us for debit and credit cards. If accepted, your method of payment will be debited. If rejected, and you do not provide an alternative method of payment which is accepted, the order will not be shipped. We use Worldpay to validate your payment online before you receive an email confirming our receipt of your order along with your order confirmation number. Worldpay uses software to check for fraudulent use and links to the banks for credit limits and notification of lost and stolen cards. You can learn more about Worldpay and its privacy statement at www.worldpay.com/about_us/index.php?page=privacy&c=UK.


PayPal account payments are managed by PayPal itself. For more information about PayPal please go to www.paypal.co.uk.

7. Will I be charged a fee for using a particular payment means?

We do not charge any extra fees for paying with a particular valid payment means, above and beyond the cost of your order and the charges for delivery.

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