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Disney Princess

Birthday call

Receive a free birthday call from Mickey and Minnie Mouse!

Free and simple to book.

Our birthday call from Mickey and Minnie Mouse is free when you buy any party product, making it easy to add a touch of magic to their special day.

  • Shopping Cart

    Purchase any party item

    Then follow the instructions on the checkout page. Shop now

  • Calendar

    Book your phone call

    Follow your confirmation email link, choose a date, then text when you’re ready on the day.

  • Telephone

    See their face light up

    When Mickey and Minnie Mouse call to wish them happy birthday!

Please click here for full terms and conditions. Terms and Conditions

Frequently Asked Questions

What are character calls?

Character Calls are a complimentary, pre-recorded phone call from Mickey and Minnie wishing you a happy birthday.

How do I sign up?

  • If you have made a qualifying purchase you will receive a link to book your call on your order confirmation email.
  • Click on the link and your order number will be filled in on the form, you will need to add the date you would like to receive the call and a mobile number for the call to be made to.
  • This link will take you to a site where you can enter your mobile number and schedule a date that you will like to receive this call.
  • Calls must be registered and booked within 1 year (on the last day of the year) of receiving your confirmation email.

Is it free?

Character Calls are a free service that you will be offered at checkout if placing an order containing a qualifying Party product.

All texts will be charged at your standard network rate so please get bill payer’s permission. Please note that additional charges may apply for texts sent and calls received when abroad as your standard network roaming fees will apply. Please speak to your mobile network provider for details on the charges that apply to your mobile tariff.

How does the Character Call work?

  • The call will be made to the mobile number you entered when signing up for the Character Call.
  • The day before your call you will receive a text message with a short code in it.
  • On the day of your call, text the short code a few minutes before you would like your call.
  • Make sure that you are in an area with good reception and that your mobile is fully charged.
  • You should receive the call within a couple of minutes so stay close to the phone.
  • If you do not answer, we will retry three further times at 30 second intervals until the call is answered.
  • If you do not answer the call on our 4th attempt, you will not receive a call back.

What products do I need to purchase to receive a Character Call?

A qualifying purchase relates to products within the tableware, decorations, party bags, fun activities, cake decorations sections of the Disney Party products.

Can I request more than one call per order?

You are only able to request one Character Call per order. Once a short code has been used, it cannot be used again, even if the call is requested on the same date.

Can I sign up if I don’t have a UK or Northern Ireland number?

Unfortunately, Character Calls are only available to callers with United Kingdom registered mobile numbers.

How many times can I listen to my Character Call?

When the call is successfully received it cannot be received again using the same short code.

How do I change the time/date/number of my Character Call?

If you would like to make any changes, please contact us

What if I miss the call?

If you miss the call due to circumstances beyond your control on the final attempt and you still require the call please contact our Guest Service Centre. Please note it may not be possible to rearrange your call for the same day.

What if I haven’t received the short code or I have not received my Character Call?

  • For any technical issues or problems receiving your call please contact us with your order number and call confirmation email to hand.
  • We’d advise you to use the Live Chat service or give us a ring as we might be able to resolve your query quicker than other contact methods.