Guest Services

Thanks for visiting!

If you're enquiring about placing an order or about an order that you have already placed, please visit our Orders or Deliveries sections that may answer many of your queries.

If you need further assistance please contact the Disney Guest Service Centre as below:

Live Chat

Can’t find the answer to your question?

Click on ‘Start Live Chat’ below to chat to one of our Guest Services team directly.


Please call the Disney Guest Service Centre on +44 (0)800 014 9648 (calls are free from a UK landline or mobile) and our friendly team would be delighted to assist you.

The Guest Service Centre is open Monday to Friday 8am - 7pm, Saturday 10am - 3pm and Sunday 11am - 4pm UK time excluding UK Bank Holidays and Public Holidays.


Please write to us at:

The Disney Store Ltd
Guest Services
Mail Code 2922
3 Queen Caroline Street
W6 9PE

For more general enquiries about Disney Store, please call or visit your local Disney Store, where our knowledgeable teams are waiting to help you.


The quickest way to get a resolution is to contact us by phone or chat. If you’d still like to email us you can do so To send an email to us using our email form. Please type your complete email address and message in the fields below, then click "Submit Message" only once.

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