1. How much is UK delivery and how long does it take?
  2. Can I have my order delivered to a country other than the UK?
  3. Will I need to sign for my parcel?
    1. Express, Ireland and Channel Islands
    2. Standard delivery to UK mainland
  4. Can I track my delivery?
  5. Can I have my parcel sent to a different address?
  6. Can I have my parcel delivered to my local store?
  7. Can I request a specific day for delivery?
  8. A product has arrived damaged/missing - what should I do?
  9. Can I amend my delivery address while the delivery is in progress?
  10. Where the carrier is experiencing difficulties to locate my address, what is the process?
  11. How do you protect my privacy and keep my information secure?

1. How much is UK delivery and how long does it take?

Delivery Method Price Delivery Days
Standard Delivery** £3.95 5 working days*
Express Delivery £5.95 Next working day
Disney Partner Products £3.95 Up to 15 working days
Disney Home Entertainment (Movies)** £1 5 working days*
Disney Theme Park Tickets £3.95 5 working days* (Royal Mail Secure Service)
Get free delivery for orders totalling over £50 after other discounts have been applied. £0 5 working days*

* Remote postcodes will take longer as detailed below.
** Get £1 delivery if your basket holds DVDs and Blu-Rays only.



  • Working days are Monday to Friday excl Bank Holidays. Occasionally, deliveries may occur on a Saturday, though this is not guaranteed.
  • Your delivery can arrive at any time between 7:30am and 9pm.
  • Express orders must be placed before 4pm Monday to Thursday.
  • Express orders placed on Friday before 4pm will be delivered the following Monday (or next working day if Monday is a Bank holiday).
  • Express delivery is not available for orders that include personalised product or Disney Partner products, Disney Theme Park tickets and to remote postcodes.
  • Disney Theme Park tickets delivery is via Royal Mail Secure Service, no tracking is available.
  • If you select the Pick-up Drop-off option at checkout your order will be delivered to the Parcel Shop you selected.
  • The Pick-up Drop-off service is only available for orders placed for delivery to a UK address.
  • Pick-up Drop-off orders will be held for 10 days. Should you be unable to collect your order, the order will be returned to us. Once received into our warehouse, you will be refunded.
  • Pick-up Drop-off orders that are not collected cannot be rerouted to your home address, or any other address.
  • We will email you a link to your tracking information once your parcel has been shipped from our warehouse.
  • This service is not available if your order is over the dimensions: Max weight 15kg, Width + Height Doubled, plus Longest edge - 200cm
  • When collecting your order, you will need your order confirmation email and one of the below forms of identification:

    - Birth Certificate
    - Citizen Card
    - Customer Statement or Order Confirmation
    - Foreign ID Card
    - NI Electoral Card
    - Passport
    - Tenancy Agreement
    - UK Biometric Card
    - UK Driving License
    - Utility Bill

  • Sorry, we can’t currently deliver orders to BFPO addresses.
  • Please note that we may split the delivery of an order (for example where one product is delivered to you direct from the Disney Partner).
  • Delivery charges may change at any time, but changes to charges will not affect orders that we have confirmed with you.
  • All deliveries will be made within 30 days of us accepting your order.

For remote postcodes: add the below number of working days to Standard Delivery
Add 1 Add 2 Add 3 Add 4 Add 5 Add 7
All AB GY1-10 PA62-72, 74 75, 80 HS1-8 PA61, 73, 76-78 PA60
BT1-99 IM1-99 PH40, 41 IV41-51, 55-56 HS9-99  
DD3-11 JE1-5   KW15-17    
DG3-14, 16 TR21-25   PA34 Island    
EH35-40, 42-46     PA41-49    
FK14, 18-21     PH42-44    
G83, 84     ZE1-3    
IV1-32, 36-40, 52-54, 63          
KA6, 18-19, 26-28          
KW1-3, 5-14          
KY9-10, 14-16          
ML11-12          
PA20-33, 35-40          
PA34 Mainland          
PH3-26, 30-39, 49-50          
PO30-41          
TD1-15          


This chart details the maximum delivery time for your order (excludes remote postcodes).


Day ordered (before 4pm) Express Delivery Date (1 working day) Standard Delivery Date (up to 5 working days) Disney Partner Products (up to 15 working days)
Monday Tuesday Next Monday 3rd Monday
Tuesday Wednesday Next Tuesday 3rd Tuesday
Wednesday Thursday Next Wednesday 3rd Wednesday
Thursday Friday Next Thursday 3rd Thursday
Friday (before 4pm) Monday Next Friday 3rd Friday
Saturday Tuesday Next Friday 3rd Monday
Sunday Tuesday Next Friday 3rd Monday

2. Can I have my order delivered to a country other than the UK?

  • Yes you can to most countries within Europe. For a full list of countries we deliver to, delivery charges and restrictions please see International Delivery. We currently do not ship to North and South America, Africa, Asia and Oceania. For delivery to countries outside of Europe, please visit our other online Stores.

3. Will I need to sign for my parcel?

a. Express, Ireland and Channel Islands


  • Yes someone will need to sign for your parcel.
  • If you are not at home when your order arrives, our courier will post a calling card through your door. This card will contain full instructions and reference numbers to enable you to contact the courier (by telephone or internet) to re-arrange delivery at a time more convenient.
  • Please note that the courier may leave your parcel with a neighbour - you will be advised of this on the calling card.
  • The courier will attempt delivery on three consecutive working days.


b. Standard delivery to UK mainland


  • If you are home we will ask for a signature.
  • If you are not home the courier may leave the parcel with your with neighbour or in a safe location at your address you will be advised of this on a calling card.
  • If there is no safe location our courier will post a calling card through your door. This card will contain full instructions and reference numbers to enable you to contact the courier (by telephone or internet) to re-arrange delivery at a time more convenient.
  • The courier will attempt delivery on three consecutive working days.

4. Can I track my delivery?

  • When your order is shipped, you will receive a shipment confirmation email (up to 3 working days from the day after you place the order). This email contains information regarding order tracking, and a link to our courier's website with your parcel's unique reference number.
  • If your order is split (for example where one product is delivered to you direct from the Disney Partner), you may receive 2 or more shipping emails for each shipment.
  • If you provide a mobile phone number on the Billing page when placing your order you will receive a text message on the day of delivery.

5. Can I have my parcel sent to a different address?

  • Yes you can choose a different delivery address to your billing address when you are placing your order.

6. Can I have my parcel delivered to my local Disney Store?

  • No but we can hold a product available in store for up to 24 hours. Please note that during particularly busy times of year this may not be possible. This service is subject to availability and Stores are unable to hold any Limited Edition products, selected products on release days and products that are in summer and winter SALE. Store phone numbers can be found in the Store Locator.

7. Can I request a specific delivery date for my order?

  • We're sorry but this option is currently unavailable.

8. A product has arrived damaged/missing - what should I do?

  • We advise Guests to refuse any parcel that is damaged at delivery and contact us at the Disney Guest Service Centre. By signing for a parcel you are accepting that the parcel has arrived safely.
  • If after opening your order, you find that the products inside are damaged or if a product is missing, please contact the Disney Guest Service Centre and our team who will be happy to help.

9. Can I amend my delivery address while the delivery is in progress?

  • Unfortunately we are unable to change delivery addresses after your order has been dispatched.

10. Where the carrier is experiencing difficulties to locate my address, what is the process?

  • The courier will attempt to contact you several times within a 48 hour period. They may contact you directly if you have filled in your phone details on the 'Billing' page when placing your order.

11. How do you protect my privacy and keep my information secure?

  • Please see our Privacy Policy for more information about how we protect your personal information.

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