(UPCs: 465034585952, 465034586607, 465034586782 and 465034586867) sold exclusively at Disney Store since September 2016
As a responsible retailer, Disney Store Europe has voluntarily taken the above Travel Mugs off sale and destroyed these items due to a possible risk of tongue entrapment if misused. More than 17,000 of this design of Travel Mug have been sold by Disney Store Europe over an 8 month period. No design concern was apparent until two recent incidents were reported to our Guest Service Centre. As with all Disney Store products, these products were tested and passed all safety regulations, as well as Disney’s own additional safety requirements. There are no current plans to recall these Travel Mugs.
WHAT YOU SHOULD DO:
If you have any concerns Disney Store is happy to provide a full refund on this Travel Mug design.
Guests are welcome to bring the mug back to a Disney Store for a full refund, or return the item free of charge via our Guest Service Centre who can be contacted on 0800 014 9648 or via e-mail: firstname.lastname@example.org to claim a full refund.